Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Processing times may vary depending on product availability. Once your order is shipped, delivery typically takes 3–7 business days within the US. International shipping times vary by destination.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination.
Can I track my order?
Yes, once your order is shipped, you’ll receive a confirmation email with tracking information.
What if my order is delayed?
Delays can occasionally happen due to high demand or carrier issues. If your order is taking longer than expected, check your tracking details for updates.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I initiate a return?
Visit katlingeriesets.com and follow the instructions in our Returns section. You’ll receive a return label and further details via email.
Can I exchange an item?
Exchanges are subject to availability. If you’d like a different size or color, start a return and place a new order for the desired item.
Product Care
How should I wash my lingerie?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid bleach, fabric softeners, and direct heat to maintain fabric quality.
Why does my item look different from the website?
Colors may vary slightly due to screen settings, lighting, or fabric dye lots. For the most accurate representation, check product descriptions.
Sizing & Fit
What if my size doesn’t fit?
Refer to our detailed size guides on katlingeriesets.com before ordering. If you need a different size, you can return the item within 30 days.
Do your bras have adjustable straps?
Yes, most styles feature adjustable straps for a customized fit. Check individual product details for specific features.
Payments & Discounts
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.
How can I apply a discount code?
Enter your code at checkout before completing your purchase. Promotions are subject to terms and conditions.
Do you offer gift cards?
Yes! Gift cards are available for purchase on katlingeriesets.com and can be used on all products.
Other Questions
Are your products ethically made?
We prioritize sustainable materials and ethical manufacturing practices. Learn more about our commitments on our website.
Do you restock sold-out items?
Popular styles may be restocked periodically. Sign up for notifications to stay updated on availability.
For additional assistance, visit katlingeriesets.com.